ABOUT CONFLICT MANAGEMENT

Since managing conflict is not an innate trait, people oftimes find themselves in situations that they do not have the skills to manage. A basic concept that seems to motivate our behavior is: If I allow another to be right, then that means that would make me wrong and I certainly don't want to be wrong! So there can be no resolution to the conflict. A stalemate, therefore, occurs. The relationship stops, gossip begins. Feelings are hurt, anger erupts, and the conflict escalates.

This scene is found all too often, in the workplace. People do not always work with those with whom they choose. Their co-workers may not share the same values, beliefs, or principles, so, of course, conflict will inevitably occur. Even those who consider themselves friends have differences.

Verbal abuse, making people scapegoats, roadblocks set up to make someone look bad, are just a few examples of the negative behaviors that can directly impact the mood and eventually the efficiency of an office staff.

MY TRAINING IN THIS AREA

• Basic 40 hour Mediation Training
• The Public Policy training spoke to this
• Numerous workshops on the subject

Also, I have read extensively about being a Conflict Manager and Mediator.

EXPERIENCE IN THIS AREA

• I have done multiple mediations and facilitations with a Corpus Christi City Hall department
• I have taught Conflict Management skills to groups and office staffs.